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Privacy Policy

Introduction

Welcome to ListenMe, the online and mobile service of ListenMe (“ListenMe,” “we,” or “us”). Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our visual communication platform (the "Service"), and your choices about the collection and use of your information. Capitalised terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Use. If you do not want your information processed in accordance with this Privacy Policy in general or any part of it, you should not use our Service. This policy applies to all users of the Service, including, but not limited to users of our Developer Portal.

1. Information we collect

We collect the following types of information about you:

(a) Information you provide us directly

We may ask for certain information when you register for an account or correspond with us (such as your first and last names and email address).

We also collect any messages you send us through the Service, and may collect information you provide in User Content you post to the Service (such as text and photos you upload to use in your designs). We use this information to operate, maintain, and provide the features and functionality of the Service to you, to correspond with you, and to address any issues you raise about the Service.

If you don’t provide your personal information to us, you may not be able to access or use our Service or your experience of using our Service may not be as enjoyable.

(b) Information we receive from third-party applications

We may receive information about you from third parties. For example:

If you access the Service through a third-party connection or log-in, e.g., Facebook, Google, and Discord Connect, we may receive information such as the user ID associated with your account.

You may also unlink your third-party account from the Service by adjusting your settings on the third-party service.

We could receive data from third-party applications if you choose to integrate these to enhance your workflow, share to social media, or incorporate elements into your designs.

(c) Information we receive from other third parties

We obtain information through sources like public domains, social media platforms, and data providers.

We use this to understand your profile and interests for personalized services.

You can opt out of ListenMe collecting more data about you from third-party providers here.

(d) Information we collect from you automatically

We collect analytics data to help us measure traffic and usage trends for the Service.

(e) Cookies information

We use cookies to enhance your navigation through the site, remember your preferences, and improve the user experience.

For more information on our use of cookies, please read our Cookies Policy.

(f) Log file information

We collect information such as your web request, browser type, referring/exit pages and URLs, and how you interact with links on the Service.

(g) Clear gifs/web beacons information

We use these to anonymously track online usage patterns and track which emails are opened by recipients.

(h) Device identifiers

We collect information such as the Android Advertising ID and iOS Advertising Identifier.

(i) Location data

We collect location data to understand where our users are located and to localize and personalize content.

(j) Content within your account

We receive content that you create within the ListenMe Platform, such as designs, images, and videos.

2. How we use your information

We use the information we collect for various purposes, such as:

  • Providing you with the Service.
  • Data analytics and predictive analysis to improve our Service.
  • Communicating with you about the Service.
  • Promoting and driving engagement with the ListenMe Service.
  • Improving the Service based on user engagement.
  • Serving personalized advertising.
  • Ensuring customer happiness by resolving issues.
  • For security measures.
  • For matters that you have consented to.

Troubleshooting and improving the Service based on errors and user experience.

3. Sharing your information

(a) How we share your information

We share your information with third-party service providers for the purpose of providing the Service.

Details on how you can share your User Content, like public posts on social media.

(b) Sharing in connection with business transactions

Your information may be transferred as part of business deals like mergers or acquisitions.

(c) Sharing with authorities

We may share your information in accordance with our Terms and Conditions, or as required by law.

4. Advertising

ListenMe partners with third-party ad servers and platforms to deliver personalized ads and measure their effectiveness.

5. How we transfer, store and protect your data

We transfer and store your data securely and in line with applicable laws.

6. Keeping your information safe

ListenMe uses safeguards to protect your information.

7. Your choices about your information

You control your account information and settings.

Opt-out of receiving marketing messages and control your tracking technologies preferences.

Rights in respect of your information for certain geographies.

8. How long we keep your information

We retain your information for a commercially reasonable time for legal and audit purposes.

9. Links to other websites and services

We are not responsible for third-party websites or services linked to or from our Service.

13. Changes to this Policy

We may update this policy and will notify you of significant changes.

14. How to contact us

If you have questions or complaints regarding this Privacy Policy or the Service:

Email: [email protected]

Postal Address: HACI İSA MAHALLESİ 75.YIL CUMHURİYET CAD. NO: 5 İÇ KAPI NO: 2 URLA / İZMİR

Analytics and Tracking Using Microsoft Clarity

  • Use of Microsoft Clarity for Analytics: Our application uses Microsoft Clarity, a web analytics service provided by Microsoft Corporation, to better understand the behavior of our users on our platform. This service helps us in analyzing user interactions and improving the overall user experience.
  • Data Collected by Microsoft Clarity: Microsoft Clarity captures data such as mouse movements, scrolling behavior, clicks, and other interactions on our platform. This information is used to create heatmaps, session recordings, and provide analytics insights.
  • Purpose of Data Collection: The data collected through Microsoft Clarity is solely for analytics purposes, such as understanding user engagement and improving website functionality. This data is not used for creating user profiles for advertising or other non-analytical purposes.
  • Compliance with Data Protection Laws: We comply with all applicable privacy and data protection laws. Our use of Microsoft Clarity adheres to these laws, including the General Data Protection Regulation (GDPR) for our users in the European Union.
  • Your Consent: By using our application, you consent to the processing of data about you by Microsoft Clarity in the manner and for the purposes set out above.

Refund Policy

Thank you for purchasing our products on the website www.ListenMe (“Product”) by ScaleUp (“ScaleUp” or “Company”).

Discontinuation of Services

We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.

Paid Accounts

Billing

If you purchase any Services, you will provide complete and accurate billing information, including a valid payment method. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. You’re responsible for all applicable taxes, and we’ll charge tax when required. If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received.

Service Credits

You can pay for some Services in advance by purchasing service credits. All service credits are subject to our service credit terms.

Cancellation

You can cancel your paid subscription at any time. Payments are non-refundable, except where required by law. These Terms do not override any mandatory local laws regarding your cancellation rights.

Changes

We may change our prices from time to time. If we increase our subscription prices, we will give you at least 30 days’ notice, and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase. Please be informed that if an alternative refund option other than the one set out in this Refund Policy (such as a free trial option), is presented to you during the checkout process, you will not be eligible for a refund under this Refund Policy.

Contact Us

If you have any questions or suggestions about Refund Policy,
don’t hesitate to br contact us via [email protected]